Formulate Screening Questions - II

You might ask respondents for the test of the hotel reservations web site to list all of the rewards programs they belong to: "Tell me about rewards memberships. Is that something you do? What memberships do you have?"
If people have trouble remembering, you might suggest they take out their wallet to flip through membership cards.
The case of the bank employees is slightly different. You can find out how long workers have been in their jobs from the human resources department or from the group supervisor. If you want to include workers who have mastered particular tasks or operations procedures, you may also be able to find that out from a supervisor. To be sure, you could ask candidates to tell you about their jobs, what their specialties are, what they like and don't like doing and why (you may want people who don't like doing the task you will be testing, to see if the new system improves their attitudes about it), and when the last time was that someone asked them for help on the task or procedure (perhaps an indication of expertise). Or, you could develop an assessment test.