Look for Information about Users

We assume that there is no established user profile (a written set of characteristics) or set of profiles in place as you begin to think about usability testing. So, where shall you look for information to develop a detailed user profile Let's discuss some of the potential sources of this type of information in your organization. Once you and your team agree on a profile or two or three, then you can determine who among those should be included as participants in the usability test. The following sections list some typical places and people from
whom to ascertain the user profile. Keep in mind that the format or content of the information you get may not make an obvious user profile. You may have to apply some analysis and critical thinking to establish those characteristics that make up realistic human traits and behavior.