Explain What the Moderator Will Do

This section helps to clarify what you as a test moderator will be doing, and it is especially important when there will be observers of the test who are unfamiliar with the testing process. {See the example in Figure 5-7.) Specify when the test moderator will do something out of the ordinary that may lead to confusion. For example, sometimes it is unclear why and under what circumstances the test moderator is probing and intervening. This is especially