Good Communicator

Good communication skills are essential tn usability testing. The test moderator must communicate with individual members of the development team, participants, observers, and other individuals who may be helping to ^minister the test in one way or another. The test moderator must be sklrul at persuading others to make changes that are in their best interest, an: he or she must be able to explain the implications behind the test results Good writing skills are also essential because the test report is often the sole neans of communicating test results to those who did not attend the test s~iions. The written report is also the important historical document that is relie: upon months or years later to review or revisit the test results.