Not Relating Well to Each Participant

Participants come in all shapes, sizes, and demeanors. Regardless of whether a particular participant is shy, arrogant moody, intimidated, self-conscious,  or whatever, the test moderator needs to adjust his or her style in order to allow the participant to be comfortable and at ease The test moderator should not get involved with battling, belittling, or in any way making a participant feel like anything but a guest. As far as the test moderator is concerned, the participant is always right.