Test 2: Assessment Test - II

Main Test Objectives

m Confirm whether the findings of the original test adequately match interface operations with the user's workflow.

■ Expose all major usability deficiencies and their causes for the most common tasks.

■ Determino if there is a seamless connection of help topics, embedded assistance, and messaging with the functionality and user interface. Does the software give support at the right moments? Is the help center orga-

nized in a way that answers participants' questions?

- Is the documentation being utilized as designed? Is it accessible? Are graphics understood and at the appropriate level of dotail? Are certain sections not read at all? Are additional sections required? Is all

terminology clear? Are there areas that require more explanation?
VVhere do parHcipants still have questions? What are their questions?