Test 2: Assessment Test - III

Brief Summary of Test Outcome

Many difficulties in operations were identified, but the users' workflow matched that employed by the design team for the product's interface operations. Essentially, the high-level interface "works," and the lower-level details remain to be implemented and refined. The help information was accurate and helpfu!, but users rarely invoked it unless prompted. There was a strong preference for tria! and error with this particular user audience. When users were prompted to try the help, it was found that the organizaron of the help topics needs to be extensively revamped and made more task-oriented Even more theoretical, contextúa! information needs to be included for the most advanced users. This last issue turned out to be very controversia! because designers felt it was not their responsibility to forcé particular operational approaches on corporate working groups. It is possible that an interactive primer for users may be required for infrequent but important tasks